Troubleshooting

Fix common issues across feeds, matching, embeds, integrations, billing, domains, and verification gaps.

Articles

7 articles in troubleshooting

Fix No Products in Results

If a quiz result shows no products, start in Match products. The warning badge and product count help you find whether an answer filter, global filter, or missing.

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Fix Feed Import Errors

Feed import errors usually come from inaccessible CSV URLs, unpublished Google Sheets, missing headers, duplicate identifiers, or incorrect column mapping.

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Fix Shopify App Embed Not Showing

If Shopify quiz buttons, popups, or Product Check blocks do not appear, start by confirming the bluebarry app embed is enabled on the active Shopify theme.

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Fix Conversion Tracking Gaps

Use this article when landing page visits or conversions are missing from your reporting.

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Fix Klaviyo Sync Issues

Use this article when quiz profiles are not appearing in Klaviyo, subscribers are missing from a list, or profile sync behavior does not match the consent setup.

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Fix Landing Page Domain Verification

Use this article when a landing page custom domain stays unverified after DNS changes. Bluebarry shows the exact CNAME record to add and the button to retry verification.

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Fix Authentication and Billing Issues

Use this article when a user can sign in but billing, invoices, team settings, or paid features do not appear as expected.

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Can't figure it out? We probably can.

Every article here was written by the people who built the product. If one of them still leaves you stuck, tell us and we'll fix it.