Fix search, popups or product chat not showing

Search, popups and product chat all load through the bluebarry script on your store. If none of them shows, the script is not running: on Shopify, turn on the Bluebarry Core Script app embed; on other stores, check the plugin or the snippet. If only one is missing, start with the checks below. Test in a private browser window, so earlier visits do not get in the way.

Search does not take over the search box

• The switch is off. Open the configuration under Merchandising → Search, go to the Launch step and check that Search on your store is on. The status card says "Search is turned off" when it is not.
• Another configuration is live. A store runs one configuration at a time. Turning one on replaces the other, so check which one is on.
• Not a Shopify or CCV Shop store. On WooCommerce, choose the configuration in the bluebarry plugin settings. On other platforms, the snippet from the Launch step must be on every page.
• Shopify markets. If you filled in Which markets run search, search only runs in those markets.

To try a configuration before it goes live, use the preview link from its Preview step. See launch search on your store.

A popup does not appear

• It is not live. In Popups, the popup must show the Live badge. Drafts and unpublished popups never show.
• The trigger has not fired. Check When it opens on the Behavior tab. A timer waits, a scroll trigger needs scrolling, On exit intent only works on desktop, and Off only opens from code.
• The page or device is excluded. Check Pages, Never show on, Devices and More conditions. Use Check a page to test a URL.
• You are not in the audience. Only show to, Never show to, Hold out and Hide from subscribers can all hide it from you. If you consented to marketing on your own store, Hide from subscribers hides it.
• You already saw it. Per session, Wait after dismiss and Pause after submit keep it away after you closed or filled it in. A new private window starts fresh.

See choose when and where a popup shows.

Product chat does not appear

• It is switched off. Go to Product chat, turn on the Enabled switch at the top and click Save changes.
• It is not set for this kind of page. Check Where it appears in Setup, and your page rules under Pages.
• There is no place for it. With the Inline shopping help or Embedded style, the page needs a spot to render in. On Shopify, add the Bluebarry Shopping Help block to the product or collection template. On other stores, add the placement element from the Install section. Your developer sees the status missing_target in window.barry.chatStatus when it is missing.

To check the chat without going live, use Share a test link in the Share section of the Pages step. See install product chat.