Fix Authentication and Billing Issues

Martijn Douma · Co-founder bluebarry

Updated May 15, 2026

Use this article when a user can sign in but billing, invoices, team settings, or paid features do not appear as expected. Check the account first, then confirm the subscription state in Settings.

Review Billing Settings

Billing settings showing billing portal and invoice history.

Confirm the user can sign in to the expected account.
Confirm the user is in the correct organization.
Go to Settings.
Open Billing.
Check Billing management for subscription status and portal controls.
Click Open billing portal when a payment method, plan, or invoice needs to be managed externally.
Review Billing history for recent invoices.
If billing settings do not appear as expected, confirm the selected organization and review Team members.

After updating billing or team membership, refresh bluebarry and retry the action.

Create and Sign In to Your Account

Create a bluebarry account or sign in to an existing workspace so you can build quiz funnels, connect product data, and manage your organization.

Read article →

Manage Team Members

Use Team members settings to invite teammates and review who belongs to the bluebarry organization.

Read article →

Manage Your Subscription and Invoices

Use Billing settings to review billing management options and download invoices for past payments.

Read article →

Can't figure it out? We probably can.

Every article here was written by the people who built the product. If one of them still leaves you stuck, tell us and we'll fix it.

Fix Authentication and Billing Issues

Martijn Douma · Co-founder bluebarry

Updated May 15, 2026